Praca - IT Specialist (2nd line support)
Farnell, An Avnet Company   Phoenix Contact Sp. z o.o.   Przedstawicielstwo Handlowe Paweł Rutkowski   Fluke Europe B.V.  

Energetyka, Automatyka przemysłowa, Elektrotechnika

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strona główna PRACA Informatyka Oferta Nr 1736080
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Oferta z dnia: 18 kwiecień 2019
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Grafton Recruitment Polska Sp. z o.o.
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Oferta pochodzi z serwisu Praca.pl
IT Specialist (2nd line support)
miejsce pracy: /małopolskie
Opis stanowiska:
Nr Ref. 6-10-53264
Zakres obowiązków:

For our client, leader among international technology companies in automotive and motorization area we are looking for IT Specialist (2nd line support).


Responsibilities:


  • Being the 2nd point of contact for advanced incidents and service requests related to computer systems, hardware, software, applications, telephone, network.

  • Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions.

  • Diagnoses, researches and resolves technical hardware/software incidents; monitors service requests , initiates prescribed escalation process.

  • Audits incidents to ensure identification of root cause & completion of the problems, Recognizes and informs management of recurring problems.

  • References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response.

  • Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies.

Wymagania:

  • Min 2 years of experience working in IT service desk

  • Knowledge of servers, configurations, instalations

  • Experienced with office 365 in Cloud

  • Experienced with Cisco phones

  • System Center Configurating Manager

  • Knowledge of Active Directory

  • Understanding of mobile devices

  • Setting VPN

  • Setting equipment

  • Working knowledge of Microsoft Office, SharePoint, Internet Protocols (HTTP, FTP, DNS, IP, SSH, etc.) and Service Desk Tracking tools

  • Good English skills min B2 level

  • Passion for learning about new technologies

Dodatkowe informacje:
Oferujemy:

  • Working in an international environment

  • Working hours from 8 am to 4.00 pm

  • Private medical healthcare

  • Multisport Card

  • Trainings

  • Stable employment with market competitive salary,

  • Fresh fruits in the office;




Forma kontaktu:
https://www.praca.pl/it-specialist-2nd-line-support_2424700.html
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