Praca - 2nd line Support Specialist Swedish Speaker
Farnell, An Avnet Company   Phoenix Contact Sp. z o.o.   Przedstawicielstwo Handlowe Paweł Rutkowski   Fluke Europe B.V.  

Energetyka, Automatyka przemysłowa, Elektrotechnika

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strona główna PRACA Informatyka Oferta Nr 1757655
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Oferta z dnia: 26 czerwiec 2019
poleć znajomemu
Capgemini Polska Sp. z o.o.
Oferta pochodzi z serwisu
2nd line Support Specialist Swedish Speaker
miejsce pracy: Kraków/małopolskie
Opis stanowiska:
Nr Ref. Małopolskie > Krakow
Zakres obowiązków:
Who are we looking for?

Candidate’s profile

  • Capacity to adapt and learn 

  • Good team player

  • Attention to detail

  • Ability to manage and collaborate with other teams



  • Excellent English and Swedish language skills

  • Outstanding Customer Care skills

  • Organizational skills and “can do” attitude

  • Proactive approach

  • Able to work with minimum of supervision

  • Good organizational skills

  • Ability to share technical knowledge within the team

  • Detail oriented

  • Basic ITIL knowledge

  • ISC knowledge will be an asset

  • ServiceNow experience will be an asset

What will you do?

Position purpose

We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload


Main Accountabilities

  • Acting as a senior member of the team being able to advise and mentor Service Desk Agents

  • Troubleshooting/resolving advanced issues and requests

  • Acting as a 2nd line support in accordance with existing knowledge articles and procedures

  • Acting as an overflow support for Tier 1 contacts

Dodatkowe informacje:
What we offer?


  • Working with great people and in legendary atmosphere

  • No formal dress code

  • Annual family picnics

  • Unforgettable integrational events

  • Employee volunteering opportunities and interesting CSR projects

  • We value and respect diversity in terms of gender, nationality, roles, age, interests

  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more

  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball



  • Development in expert or leader competencies

  • Broad training offer with possible co-funding

  • Access to Harvard Business Review knowledge base

  • Introduction plan for new employees and Buddy Initiative

  • A wide range of instructor-led and e-learning trainings

  • Co-financing for post-graduate studies and courses

  • Many companies under one roof / internal headhunters

  • Internal development events: conferences, meetings, communities

  • Education First platform for learning English online

Forma kontaktu:
Oferta nieaktualna
Nasze serwisy: