Praca - 2nd line Support Specialist Swedish Speaker
Farnell, An Avnet Company   Przedstawicielstwo Handlowe Paweł Rutkowski   Fluke Europe B.V.  

Energetyka, Automatyka przemysłowa, Elektrotechnika

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strona główna PRACA Informatyka Oferta Nr 1757655
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Oferta z dnia: 26 czerwiec 2019
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Capgemini Polska Sp. z o.o.
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Oferta pochodzi z serwisu Praca.pl
2nd line Support Specialist Swedish Speaker
miejsce pracy: Kraków/małopolskie
Opis stanowiska:
Nr Ref. Małopolskie > Krakow
Zakres obowiązków:
Who are we looking for?

Candidate’s profile





  • Capacity to adapt and learn 


  • Good team player


  • Attention to detail


  • Ability to manage and collaborate with other teams




 



Requirements





  • Excellent English and Swedish language skills


  • Outstanding Customer Care skills


  • Organizational skills and “can do” attitude


  • Proactive approach


  • Able to work with minimum of supervision


  • Good organizational skills


  • Ability to share technical knowledge within the team


  • Detail oriented


  • Basic ITIL knowledge


  • ISC knowledge will be an asset


  • ServiceNow experience will be an asset


Wymagania:
What will you do?

Position purpose



We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload



 



Main Accountabilities





  • Acting as a senior member of the team being able to advise and mentor Service Desk Agents


  • Troubleshooting/resolving advanced issues and requests


  • Acting as a 2nd line support in accordance with existing knowledge articles and procedures


  • Acting as an overflow support for Tier 1 contacts


Dodatkowe informacje:
Oferujemy:
What we offer?

Atmosphere





  • Working with great people and in legendary atmosphere


  • No formal dress code


  • Annual family picnics


  • Unforgettable integrational events


  • Employee volunteering opportunities and interesting CSR projects


  • We value and respect diversity in terms of gender, nationality, roles, age, interests


  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more


  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball




 



Development





  • Development in expert or leader competencies


  • Broad training offer with possible co-funding


  • Access to Harvard Business Review knowledge base


  • Introduction plan for new employees and Buddy Initiative


  • A wide range of instructor-led and e-learning trainings


  • Co-financing for post-graduate studies and courses


  • Many companies under one roof / internal headhunters


  • Internal development events: conferences, meetings, communities


  • Education First platform for learning English online





Forma kontaktu:
https://www.praca.pl/2nd-line-support-specialist-swedish-speaker_2547963.html
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Nasze serwisy:
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automatykairobotyka.pl
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